TERMS & CONDITIONS
RETURN POLICY
If for some reason you are not satisfied with your order, Green House Specialists will accept returns/exchanges within 30 days of the original purchase, as long as the product meets our return policy criteria.
RETURN/EXCHANGE AUTHORIZATION
All returns for credit must have the prior written approval of an authorized representative of Green House Specialists and must be for justifiable reasons. The credit extended for such approved returns will be based on the invoice value at time of purchase, or such lower value as may then represent our current pricing.
RESTOCKING FEE
All returns will be assessed a handling and restocking charge of 25% (of original price) unless otherwise approved by Green House Specialists authorized representative.
DAMAGED/USED ITEMS
No items shall be returned for credit which have been damaged or rendered unusable. Unless otherwise approved by Green House Specialists authorized representative, all returned items should be freight prepaid by Purchaser.
HOW TO PROCESS YOUR RETURN/EXCHANGE
Green House Specialists recommends that you send your unused and undamaged product back via a reputable shipping carrier who provides comprehensive tracking information. We also recommend that you insure all of your items for the true value in case anything should happen to it during transit.
SUGGESTED RETURN OPTIONS
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UPS
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FedEx
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United States Postal Service (small items)
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LTL Freight Companies
If your questions are not answered to your satisfaction above, Green House Specialists is happy to further assist you with return and exchange information. Please email or call us toll free at: 1-866-982-8502 .